Return/Warranty Policy

To initiate a return, please fill out the RA(Return authorization) form on our website and email it to Support@cspring.us

Customer may return CSpring products within 14 DAYS from the date of purchase. This is only for products that are UNUSED. For returns, the customer is responsible for both return shipping and restocking fees. Restocking fee is only applied when the item was originally shipped for free. 

If your CSpring product experiences an issue WITHIN 30 DAYS OF PURCHASE, that cannot be resolved through troubleshooting, we will send a replacement unit along with a return label for the original item.

If an issue arises within the standard warranty period of 90 days from purchase, you may send your CSpring product in for FREE repair. In this case, shipping costs will be the customer’s responsibility. This does not include consumable parts, such as: Clips, water chambers, tubing or sensors. When consumable parts need to be replaced, you may purchase them on our website under Accessories. 

We also offer a 2-year extended warranty available for purchase. CSpring warranty does not cover third party items and consumable items.