Return/Warranty Policy
Returns, Exchanges
& Warranty
Clear policies, dependable support, and straightforward solutions to help you get the most from your CSpring products.
Your Coverage at a Glance
Three ways we're here to help after your purchase.
Product Returns
Returns for eligible unused products.
Product Replacement
Replacement for qualifying unresolved product issues.
Warranty Service
Free repair service for eligible covered issues.
Request a Return Authorization
All product returns must begin with a Return Authorization (RA) request. Please complete the RA form available on our website and email it to our support team.
Step 1. Complete the RA form on the CSpring website.
Step 2. Email the completed form to support@cspring.us.
Step 3. Follow the return instructions provided by our support team.
Product Returns
Customers may return eligible CSpring products within 14 days of the original purchase date, provided the products are unused.
Product Condition: Returned products must be unused.
Return Shipping: Return shipping costs are the customer's responsibility.
Restocking Fee: A restocking fee applies only when the original product order qualified for free shipping.
Product Replacement
If your CSpring product experiences an issue within 30 days of purchase that cannot be resolved through troubleshooting, CSpring will provide a replacement unit.
What's Included
✓ A replacement unit for qualifying product issues.
✓ A prepaid return shipping label for the original item.
✓ Assistance from our support team throughout the replacement process.
Standard Warranty & Repairs
CSpring products include a 90-day standard warranty from the original purchase date for qualifying covered issues.
If a covered issue occurs during this period, you may send your CSpring product in for free repair service.
Repair Cost: No charge for qualifying covered repairs.
Shipping: Customers are responsible for shipping costs associated with warranty repair service.
Excluded Components: Consumable parts and accessories are not included in the standard warranty coverage.
Consumable Parts & Accessories
Standard and extended warranty coverage does not include consumable components, such as:
Replacement consumable parts may be purchased through the Accessories section of our website.
2-Year Extended Warranty
Looking for additional protection? CSpring also offers an optional 2-year extended warranty available for purchase.
Extended warranty coverage is subject to the applicable product-specific warranty terms. Third-party products and consumable components are excluded.
Third-Party Products
CSpring warranties apply only to eligible CSpring products and covered components. Third-party devices, equipment, accessories, and consumable items are excluded from CSpring warranty coverage.
We're Here to Help
Before requesting a return or replacement, our support team can help troubleshoot your product and guide you through the next steps.
Contact CSpring SupportHelpful manuals and video tutorials are available in our Support Center .