Customer Rights and Responsibilities

Introduction
At CSpring, we are committed to providing our customers with exceptional service and quality products. This Customer Bill of Rights and Responsibilities outlines our commitment to you and your responsibilities when purchasing and using products from our store. We believe that understanding your rights and responsibilities is key to ensuring a satisfactory experience with our products.

Customer Rights

Right to Quality Products:
Every customer has the right to receive products that meet quality standards, are safe, and function as advertised.
Right to Clear Information:
Customers have the right to receive clear, accurate, and complete information about each product, including usage instructions, warranty details, and safety warnings.
Right to Privacy:
Customer information collected during the purchasing process will be handled with the utmost confidentiality and will not be shared with third parties without consent.
Right to Fair Treatment:
All customers will be treated with respect and fairness, regardless of their background, beliefs, or any other characteristic. Discrimination of any kind is strictly prohibited.
Right to Accessibility:
Customers have the right to easily access our products and customer service, both online and in any physical locations, where applicable.
Right to Complaint Resolution:
Customers have the right to make complaints regarding products or services and receive a prompt and fair response. We are committed to resolving all customer complaints efficiently and effectively.

Customer Responsibilities

Responsibility to Provide Accurate Information:
When purchasing products, customers are responsible for providing accurate and current information necessary for the transaction. This includes contact, payment, and shipping information.
Responsibility to Review Product Information:
Customers are responsible for thoroughly reviewing the product information, including safety instructions and usage guidelines, to ensure the product meets their needs and to avoid misuse.
Responsibility to Adhere to Payment Agreements:
Customers are responsible for fulfilling their payment obligations at the time of purchase and adhering to any payment agreements, such as installment plans if offered.
Responsibility to Report Issues Promptly:
If a product is found to be defective or does not meet the described standards, customers are responsible for reporting these issues to CSpring promptly to facilitate a quick resolution.
Responsibility to Respect Intellectual Property Rights:
Customers are responsible for respecting the intellectual property rights of CSpring and its suppliers, including adhering to software licenses and not duplicating proprietary material.

Contact Information
For any questions regarding your rights and responsibilities, or to address any concerns, please contact our customer service department at:

Email: support@cspring.store
Phone: (540) 524-9211
Fax: (540) 298-3177
Address: 2302 Winthrop ave SW, Roanoke, VA, 24015

Conclusion
CSpring is dedicated to ensuring your satisfaction with every purchase. We encourage you to understand and embrace your rights and responsibilities as a valued customer. Our goal is to provide you with the best possible shopping experience, offering quality products and attentive service.